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FAQ

Does WOWSHOP products come with warranty?
Adakah produk WOWSHOP mempunyai waranti?
Selected products may come with a warranty. Information on the product features and warranty is available during our TV programmes and on the website. Where applicable, you will receive the product warranty card and related information inside the packaging.
Produk-produk tertentu mempunyai jaminan produknya yang tersendiri. Maklumat mengenai ciri-ciri produk dan jaminannya akan disiarkan semasa tayangan program TV dan menerusi laman web kami. Anda juga akan menerima kad jaminan dan informasi mengenai produk yang berkaitan semasa produk tersebut dihantarkan kepada anda.
Will the item sold look exactly like what I saw on the TV/Website?
Adakah produk yang dijual benar-benar menyerupai produk yang saya lihat di kaca TV/ laman web?
WOWSHOP's main priority is customer satisfaction. That’s why we are committed to bringing you reliable and convenient products and services. We endeavor to use our best efforts to describe and present the products’ function and features as accurately as possible as provided by the supplier/manufacturer. Due to lighting or screen resolution differences, the color and size may vary from the actual product.
WOWSHOP mengutamakan kepuasan pelanggan. Kami mempunyai komitmen untuk menyediakan perkhidmatan yang dipercayai dan mudah untuk anda. Semua ciri-ciri produk boleh diyakini sama seperti yang dilihat di kaca TV atau di laman web kami. Walau bagaimanapun, warna dan saiz produk mungkin berbeza sedikit disebabkan pantulan cahaya atau resolusi skrin.
How to check product information and stock availability?
Bagaimana boleh saya dapatkan maklumat tentang produk dan stok yang ada?
To find out more about our product information and stock availability, please stay tuned to MYTV channel 104/106, Unifi TV channel 104, TV3, 8TV and TV9 for a range of exciting products available or call us at our toll free hotline number at 03-26320808. Alternatively, you may also log on to our website at www.wowshop.com.my or download our mobile app for further information.
Untuk maklumat lanjut mengenai produk dan stok yang ada, sila tonton MYTV channel 104/106, Unifi TV channel 104, TV3, 8TV dan TV9 untuk produk-produk yang menarik atau sila hubungi talian kami di 03-26320808. Sebagai alternatif, anda juga boleh melayari laman web kami di www.wowshop.com.my.
Does WOWSHOP have a physical store or branch?
Adakah WOWSHOP mempunyai kedai jualan atau cawangan?
We do not have a physical store or branch. To find out more about our product information, please stay tuned to MYTV channel 104/106, Unifi TV channel 104, TV3, 8TV and TV9 for a range of exciting products available or call us at our toll free hotline number at 03-26320808. Alternatively, you may also log on to our website at www.wowshop.com.my for further information.
Kami tidak mempunyai kedai jualan atau cawangan. Untuk maklumat lanjut mengenai produk kami, sila tonton MYTV channel 104/106, Unifi TV channel 104, TV3, 8TV dan TV9 untuk produk-produk yang menarik atau sila hubungi talian kami di 03-26320808. Sebagai alternatif, anda juga boleh melayari laman web kami di www.wowshop.com.my.
How do I buy?
Bagaimanakah cara membeli barang?
- Go to www.wowshop.com.my and login to your account.
- Go to the product page and click Add to the cart.
- Click on Check out and key in your information in the Billing Information.
- Confirm the Shipping Information and Shipping Method
- Select your preferred payment method in the Payment Information tab
Payment options:
- FPX-Online Banking (i.e: Maybank 2U, etc)
- Cash on Delivery
- Credit/ Debit Card
- Installment Plan
- Installment plans are available for selected products only.
- Installment plan is only available through selected Banks only.
- Choose your Bank and your installment period in the drop-down box
For further assistance, please contact our toll free hotline number at 03-26320808.
- Layari www.wowshop.com.my, dan login ke akaun anda.
- Pergi ke halaman web produk dan klik Add to the cart.
- Klik Check out dan masukkan maklumat anda di ruangan Billing Information.
- Sila pastikan maklumat penerima dimasukkan dengan tepat di ruangan Shipping Information dan Shipping Method.
- Sila pilih cara pembayaran yang dikehendaki dalam Payment Information.
Kaedah pembayaran:
- FPX-Online Banking (i.e: Maybank 2U, etc)
- Tunai semasa penghantaran (Cash on Delivery)
- Kad Kredit/ Debit
- Bayaran Ansuran
- Bayaran ansuran adalah untuk produk terpilih sahaja.
- Bayaran ansuran hanya boleh dibuat melalui Kad Kredit terpilih sahaja.
- Sila pilih Bank anda dan tempoh pembayaran untuk membayar ansuran
Sila hubungi talian kami di 03-26320808 untuk bantuan lanjut.
How do I buy online?
Bagaimanakah cara membeli barang online?
- Go to www.wowshop.com.my and login to your account.
- Go to the product page and click Add to the cart.
- Click on Check out and key in your information in the Billing Information.
- Confirm the Shipping Information and Shipping Method
- Select your preferred payment method in the Payment Information tab
Payment options:
- FPX-Online Banking (i.e: Maybank 2U, etc)
- Cash on Delivery
- Credit/ Debit Card
- Installment Plan
- Installment plans are available for selected products only.
- Installment plan is only available through selected Banks only.
- Choose your Bank and your installment period in the drop-down box
For further assistance, please contact our toll free hotline number at 03-26320808.
- Layari www.wowshop.com.my, dan login ke akaun anda.
- Pergi ke halaman web produk dan klik Add to the cart.
- Klik Check out dan masukkan maklumat anda di ruangan Billing Information.
- Sila pastikan maklumat penerima dimasukkan dengan tepat di ruangan Shipping Information dan Shipping Method.
- Sila pilih cara pembayaran yang dikehendaki dalam Payment Information.
Kaedah pembayaran:
- FPX-Online Banking (i.e: Maybank 2U, etc)
- Tunai semasa penghantaran (Cash on Delivery)
- Kad Kredit/ Debit
- Bayaran Ansuran
- Bayaran ansuran adalah untuk produk terpilih sahaja.
- Bayaran ansuran hanya boleh dibuat melalui Kad Kredit terpilih sahaja.
- Sila pilih Bank anda dan tempoh pembayaran untuk membayar ansuran
Sila hubungi talian kami di 03-26320808 untuk bantuan lanjut.
Do I need to register an account to shop at WOWSHOP?
Perlukah saya mendaftar untuk membuat pesanan?
Yes, you need to register a WOWSHOP account to make a purchase with us.
Ya, anda perlu berdaftar dahulu sebelum membeli barang di WOWSHOP.
Will I receive any order confirmation after placing an order?
Adakah saya akan menerima pengesahan setelah saya membuat pesanan?
Yes, you will receive an email and SMS notification detailing your order summary upon successful order placement. We will periodically update you with the order status through email and SMS notification.
Ya, jika pesanan anda telah berjaya, anda akan menerima emel dan SMS dengan nombor pesanan. Kami juga akan menghantar status pesanan kepada anda melalui emel dan SMS dari masa ke semasa.
How do I track my order status?
Bagaimana cara mengesan status pesanan saya?
You can track your order status by following these simple steps:
- Go to www.wowshop.com.my
- Click on Order Tracking
- Enter your Order Number
For further assistance, please contact our toll free hotline number at 03-26320808.
Anda boleh menyemak status penghantaran seperti berikut:
- Layari www.wowshop.com.my dan login ke akaun anda.
- Klik Order Tracking
- Masukkan Order Number anda di ruang yang disediakan
Untuk bantuan lanjut, sila hubungi talian kami di 03-26320808.
Can I change the delivery address / phone number / recipient for my existing order?
Bolehkah saya menukar alamat penghantaran/ nombor telefon/ maklumat penerima untuk pesanan yang telah dibuat?
Please contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your request.
Sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
Can I change the payment method for my existing order?
Bolehkah saya menukar cara pembayaran untuk pesanan yang telah dibuat?
Please contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your request.
Sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda
Can I cancel my order?
Bolehkah saya batalkan pesanan yang telah dibuat?
Your request is subjected to WOWSHOP's terms and conditions. Please contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your request.
Permintaan anda tertakluk kepada terma-terma dan syarat-syarat WOWSHOP. Sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
I received an incomplete order, what should I do?
Bagaimana jika saya menerima pesanan yang tidak lengkap?
Please contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your request.
Sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
I received the wrong item, what should I do?
Bagaimana jika saya menerima pesanan yang salah?
Please contact our hotline at 03-26320808 immediately and our Customer Service Executives will assist you further on your request. To assure prompt return resolution, please pack all item(s) into its original packaging along with accessories, parts or free gifts/ free promotional items associated with the purchase and warranty cards (if any).
Sila hubungi talian kami di 03-26320808 secepat mungkin dan Pegawai Khidmat Pelanggan kami akan membantu anda.Untuk memastikan proses pemulangan yang pantas, sila pek semua barangan dalam bungkusan asal mereka bersama dengan aksesori, hadiah percuma (jika ada)/ barangan promosi percuma dan kad waranti (jika ada)
I received damaged/defective items, what should I do?
Bagaimana jika saya menerima barang yang rosak/ tidak sempurna?
Your request is subjected to WOWSHOP's terms and conditions. Please contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your request.
Permintaan anda tertakluk kepada terma-terma dan syarat-syarat WOWSHOP. Sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
Can I return the purchased item?
Bolehkah saya memulangkan barang yang telah diterima?
Your request is subjected to WOWSHOP's terms and conditions. Please contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your request.
Permintaan anda tertakluk kepada terma-terma dan syarat-syarat WOWSHOP. Sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
When will I receive my order?
Bilakah pesanan saya akan dihantar?
The delivery process is normally within 3 to 7 working days depending on your location and our delivery partner coverage area.
Biasanya, pesanan anda akan dihantar dalam masa 3 ke 7 hari bekerja, berdasarkan lokasi penghantaran dan kawasan liputan rakan penghantar kami.
How do I track my delivery status?
Bagaimana cara mengesan status penghantaran saya?
You can track your order status by following these simple steps:
- Go to www.wowshop.com.my
- Click on Order Tracking
- Enter your Order Number
For further assistance, please contact our toll free hotline number at 03-26320808.
Anda boleh menyemak status penghantaran seperti berikut:
- Layari www.wowshop.com.my dan login ke akaun anda.
- Klik Order Tracking
- Masukkan Order Number anda di ruang yang disediakan
Untuk bantuan lanjut, sila hubungi talian kami di 03-26320808.
Why have I not received my order yet?
Kenapa saya belum menerima pesanan saya lagi?
The delivery process is normally within 3 to 7 working days depending on your location and our delivery partner coverage area.
We regret that delays in delivery may occur due to unforeseen circumstances. Please contact our hotline at 03-26320808 for further assistance.
Biasanya, pesanan anda akan dihantar dalam masa 3 ke 7 hari bekerja, berdasarkan lokasi penghantaran dan kawasan liputan rakan penghantar kami.
Harap maklum bahawa kelewatan penghantaran mungkin berlaku di atas sebab-sebab di luar jangkaan. Sila hubungi talian kami di 03-26320808 untuk bantuan lanjut.
Is there any delivery cost charged to me?
Adakah saya dikenakan caj penghantaran?
WOWSHOP offers free delivery to Peninsular Malaysia (subject to changes). However, there will be delivery charges applied for deliveries to Sabah and Sarawak (terms and conditions apply).
WOWSHOP menawarkan penghantaran percuma ke kawasan Semenanjung Malaysia (tertakluk kepada perubahan). Walaubagaimanapun, penghantaran ke Sabah dan Sarawak akan dikenakan dengan caj penghantaran (tertakluk kepada terma-terma dan syarat-syarat).
Do you deliver to overseas addresses?
Bolehkah penghantaran dibuat ke alamat di luar negara?
We only provide delivery within Malaysia at the moment
Penghantaran dibuat untuk alamat dalam Malaysia sahaja buat masa ini.
What are the payment methods available?
Apakah kaedah pembayaran yang boleh didapati?
We offer the following payment methods:
- FPX-Online Banking (i.e: Maybank 2U, etc)
- Cash on Delivery
- Credit/ Debit Card
- Installment Plan
- Installment plans are available for selected products only.
- Installment plan is only available through selected Banks only.
- Choose your Bank and your installment period in the drop-down box
For further assistance, please contact our toll free hotline number at 03-26320808.
Kami menawarkan kaedah pembayaran seperti berikut:
- FPX-Online Banking (i.e: Maybank 2U, etc)
- Tunai semasa penghantaran (Cash on Delivery)
- Kad Kredit/ Debit
- Bayaran Ansuran
- Bayaran ansuran adalah untuk produk terpilih sahaja.
- Bayaran ansuran hanya boleh dibuat melalui Kad Kredit terpilih sahaja.
- Sila pilih Bank anda dan tempoh pembayaran untuk membayar ansuran
Sila hubungi talian kami di 03-26320808 untuk bantuan lanjut.
Which Credit Card & Debit Card are accepted for payment?
Apakah kad kredit & debit yang diterima untuk pembayaran?
We accept Visa, MasterCard and American Express credit and debit cards issued in Malaysia.
Kami menerima Visa, MasterCard, kad kredit American Express credit dan kad debit yang dikeluarkan di Malaysia.
What is Cash On Delivery?
Apakah Cash on Delivery atau tunai semasa penghantaran?
Cash On Delivery (COD) payment method allows you to make cash payment upon item delivery by our courier partner to your delivery address. Please note that COD is applicable for purchases up to RM1000 for every order number. Terms and conditions apply.
Tunai Pada Serahan atau “Cash on Delivery” (COD) adalah cara pembayaran yang membolehkan anda membayar secara tunai semasa produk yang dipesan dihantar oleh rakan penghantaran kami ke alamat anda. Harap maklum, bayaran tunai (COD) dihadkan kepada pesanan dengan nilai/ jumlah maksimum RM1000 setiap pesanan. Setiap pembayaran tertakluk kepada terma-terma dan syarat-syarat.
Do you offer instalment plan?
Adakah anda menawarkan kaedah pembayaran ansuran/pelan pembayaran mudah?
Yes, we offer installment plans to holders of selected issued credit cards for selected products. Payments are subject to our terms and conditions.
Installment Plan
- Installment plans are available for selected products only.
- Installment plan is only available through selected Credit Cards only.
- For online purchase, choose your bank and the installment period in the drop-down boxes at the Payment Page.
Ya, kami menyediakan pembayaran ansuran untuk pemegang kad kredit terpilih bagi produk-produk terpilih. Bayaran seumpa ini tertakluk kepada terma-terma dan syarat-syarat.
Bayaran Ansuran
- Bayaran ansuran adalah untuk produk terpilih sahaja.
- Bayaran ansuran hanya boleh dibuat melalui Kad Kredit terpilih sahaja.
- Untuk belian atas talian, sila pilih Bank dan tempoh pembayaran untuk membayar ansuran di Halaman Pembayaran.
Does WOWSHOP products come with warranty?
Adakah produk WOWSHOP mempunyai waranti?
Selected products may come with a warranty. Information on the product features and warranty is available during our TV programmes and on the website. Where applicable, you will receive the product warranty card and related information inside the packaging.
Produk-produk tertentu mempunyai jaminan produknya yang tersendiri. Maklumat mengenai ciri-ciri produk dan jaminannya akan disiarkan semasa tayangan program TV dan menerusi laman web kami. Anda juga akan menerima kad jaminan dan informasi mengenai produk yang berkaitan semasa produk tersebut dihantarkan kepada anda.
How do I check the product warranty?
Bagaimanakah cara untuk mendapatkan maklumat waranti produk?
You can find the product warranty card inside your original packaging. Alternatively, you can visit our website at www.wowshop.com.my for more information on the product warranty or contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your enquiry
Maklumat waranti terdapat didalam pek asal produk. Anda juga boleh mendapat maklumat mengenai waranti produk dengan melayari laman web kami di www.wowshop.com.my atau sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
Where do I send my product to for servicing?
Dimanakah saya boleh menghantar produk saya untuk dibaiki?
You can send your product to the Service Center as per address listed on your Warranty Card. Alternatively, you may contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your enquiry.
Anda boleh menghantar produk anda ke Pusat Servis yang disenaraikan dalam kad waranti anda. Untuk maklumat lanjut, sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
Can I return the purchased item?
Bolehkah saya memulangkan barang yang telah diterima?
Your request is subjected to WOWSHOP's terms and conditions. Please contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your request.
Permintaan anda tertakluk kepada terma-terma dan syarat-syarat WOWSHOP. Sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
Can I return the item that I received?
Bolehkah saya pulangkan semula barang yang diterima?
Your request is subjected to WOWSHOP's terms and conditions. Please contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your request.
Permintaan anda tertakluk kepada terma-terma dan syarat-syarat WOWSHOP. Sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
I received an incomplete item, what should I do?
Bagaimana jika saya menerima barang yang tidak lengkap?
Please contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your request.
Sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
I received the wrong item, what should I do?
Bagaimana jika saya menerima pesanan yang salah?
Please contact our hotline at 03-26320808 immediately and our Customer Service Executives will assist you further on your request. To assure prompt return resolution, please pack all item(s) into its original packaging along with accessories, parts or free gifts/ free promotional items associated with the purchase and warranty cards (if any).
Sila hubungi talian kami di 03-26320808 secepat mungkin dan Pegawai Khidmat Pelanggan kami akan membantu anda.Untuk memastikan proses pemulangan yang pantas, sila pek semua barangan dalam bungkusan asal mereka bersama dengan aksesori, hadiah percuma (jika ada)/ barangan promosi percuma dan kad waranti (jika ada).
I received damaged/defective items, what should I do?
Bagaimana jika saya menerima barang yang rosak/ tidak sempurna?
Your request is subjected to WOWSHOP's terms and conditions. Please contact our hotline at 03-26320808 and our Customer Service Executives will assist you further on your request.
Permintaan anda tertakluk kepada terma-terma dan syarat-syarat WOWSHOP. Sila hubungi talian kami di 03-26320808 dan Pegawai Khidmat Pelanggan kami akan membantu anda.
How do I get the 5% WOW Cashback?
Bagaimana boleh saya dapatkan 5% WOW Cashback?
When you make your purchase on either WOWSHOP’s website or WOWSHOP mobile app, you will be given 5% WOW Cashback to be utilized for your next purchase on WOWSHOP.
5% WOW Cashback akan diberi apabila anda membuat pembelian di laman web WOWSHOP atau aplikasi telefon mudah alih. 5% WOW Cashback ini boleh diguna semasa pembelian seterusnya.
When will I receive my WOW Cashback?
Bilakah 5% WOW Cashback saya akan diberi?
The 5% WOW Cashback will be automatically credited into your account within two (2) business days upon successful delivery of the product(s).
5% WOW Cashback akan dimasukkan dalam akaun anda secara automatik dalam masa 2 hari bekerja setelah pesanan anda berjaya dihantar.
How long is the 5% WOW Cashback validity?
Bilakah tarikh luput 5% WOW Cashback?
The 5% WOW Cashback is valid for three (3) months from the date they are credited into your account.
5% WOW Cashback sah selama tiga (3) bulan dari tarikh ia dimasukkan ke akaun anda.
My Cashbacks have expired. Can it be replaced?
Mata ganjaran 5% WOW Cashback saya telah tamat tempoh. Bolehkah ia diganti semula?
You are encouraged to redeem your accumulated 5% WOW Cashback as soon as possible before their respective expiry dates, failing which the 5% WOW Cashback will automatically expire. No extension of the validity period will be given.
Anda digalakkan untuk menebus 5% WOW Cashback secepat mungkin sebelum tarikh luput. Jika gagal ditebus, 5% WOW Cashback akan luput secara automatik pada tarikh yang dinyatakan. Tiada lanjutan akan diberi untuk 5% WOW Cashback tersebut.
Can I use the 5% WOW Cashback for any purchase?
Bolehkah 5% WOW Cashback diguna untuk membeli semua produk?
The 5% WOW Cashback can be utilised to purchase any product(s) in whichever category, through all WOWSHOP’s platforms (television broadcast, website and mobile app) unless and until notified otherwise by us.
5% WOW Cashback boleh ditebus dengan pembelian mana-mana produk WOWSHOP melalui panggilan telefon ke pusat khidmat pelanggan kami, laman web atau aplikasi telefon mudah alih WOWSHOP.
How do I redeem my WOW Cashback?
Bagaimanakah cara untuk menebus WOW Cashback saya?
For purchases on WOWSHOP through website and mobile app :
- Login to your account on WOWSHOP’s website or mobile app;
- Select the product(s) you would like to purchase and you will be directed to the shopping cart page;
- To use the WOW Cashback, click the amount of Cashback you would like to use in the WOW Cashback slot in the Payment page. Under the Payment Amount, you may view your total WOW Cashback used. You can choose how many WOW Cashback to redeem, or click the box to use all your WOW Cashback.
- Confirm your payment amount with discount value and click “Place Order” to continue with payment.
For purchases on WOWSHOP through television broadcast:
- Contact our hotline at 03-26320808
- Inform our Customer Service Executives that you want to use your WOW Cashback;
- Your discounted payment value will be informed to you before making payment.
Untuk pembelian melalui laman web dan aplikasi mobil WOWSHOP:
- Layari www.wowshop.com.my atau aplikasi mobil WOWSHOP dan login ke akaun anda.
- Pergi ke halaman web produk dan klik "Add To Cart" atau "Buy Now"
- Untuk menggunakan WOW Cashback, sila masukkan jumlah yang ingin digunakan di halaman "Payment". Jumlah WOW Cashback anda akan tertera disitu. Anda boleh memilih WOW Cashback yang hendak digunakan untuk pembelian anda atau klik di kotak 'Use All' untuk menggunakan kesemua WOW Cashback yang ada untuk pembelian tersebut. Jumlah diskaun dari WOW Cashback akan ditolak dari harga produk.
- Sila pastikan pembayaran harga produk telah ditolak dengan diskaun WOW Cashback. Teruskan pembelian dan klik 'Place Order".
Untuk pembelian melalui telefon ke Pusat Khidmat Pelanggan WOWSHOP:
- Sila hubungi talian kami di 03-26320808
- Maklumkan Pegawai Khidmat Pelanggan kami yang anda ingin membuat pembelian menggunakan WOW Cashback anda
- Anda akan dimaklumkan dengan jumlah yang perlu dibayar.
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