DEOKETTI Cloud Memory Foam Mattress (Single)
- MARKET PRICE : RM899.00
(FG) DEOKETTI Moulded Memory Foam Pillow -1pc & Polyester Bolster - 1pc (S)
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|Product Name||DEOKETTI Cloud Memory Foam Mattress|
|Main Composition||1 x DEOKETTI Cloud Memory Foam Mattress|
|Free Gift(s)||1 x DEOKETTI Moulded Memory Foam PIllow
1 x Polyester Bolster
|Basic Information||Weight : 11kg
Dimension : 190cm (L) x 91cm (W) x 18cm (H)
|Material||-Ultra-Soft Cool Silk Premium Knitted Fabric Cover
-Ventilated Cool Gel-Infused Memory Foam
|Warranty||DEOKETTI mattresses are covered by a 10 years warranty, from the date of delivery and collection. This warranty is not transferable and covers only the original purchaser who continues to be the owner of the product.
This warranty covers:
• Defect of a structural or manufacturing nature, including physical flaws in mattress causing the foam materials to split or crack.
• Deteriorating resulting in a visible indentation or sag of 50mm or larger when no weight is applied onto the mattress.
This Warranty does not cover:
• Individual comfort preferences such a firmness, texture and feel.
• Physical abuse and improper use such as a prolonged sitting on the mattress’ s edges, bending, folding, standing or jumping on the mattress resulting in damage to its structure and / or cover material, including but not limited to cuts, tears, stains, soiling.
• Deformity or damage to the mattress caused by improper washing, drying or high temperature treatment.
• Abnormal or non domestic use of the mattress.
• Odour (some of the mattress can have a natural odour).
• Minor manufacturing discrepancies or cosmetic flaws.
• Mattress dimensions within the accepted tolerance of +/- 3 cm on the quoted size.
• Usage outside Malaysia.
• The mattress zip and cover.
• The pillow zip and cover.
• Mattresses and pillows unboxed or unwrapped after 1 months from the delivery date.
All DEOKETTI memory foam pillows are new and have been verified with our strict guidelines, to assure they are certified for use. They may be small holes or have small imperfections, due to the nature of the foam and the manufacturing process.
These imperfections in the memory foam pillows are normal, just like a knot on a piece of wood, or a scar on a piece of fine leather. Most importantly, they do not interfere with the comfort of the pillow.
In order for this limited warranty to be valid, customer must:
• Be the original consumer/purchaser, and have purchased the mattress from an authorized dealer.
• Provide a copy of the purchase receipt, or other proof of date, place of purchase and purchase price.
• Provide the label from the defective product. DEOKETTI reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing piece. The warranty does not offer compensation for consequential damages or monetary refunds.
If the product is not defective and has been subjected to stains, soilage or burns, Deoketti reserves the right to refuse warranty due to health and safety reasons. When a mattress is soiled, it may void the warranty.
How to claim the Warranty:
- Drop the email to email@example.com with customer Order Number, Images of defects, Reason of the warranty claim.
- DEOKETTI will review the Warranty claim request with the Production Team for approval or rejection of the claim request (case by case basis)
SHIPPING & RETURNS
1. FREE shipping within West Malaysia and for East Malaysia (Sabah/Sarawak) shipping charges may vary depending upon weight and package size.
2. WOW SHOP shipping and return policy may vary. Kindly refer to our terms & conditions for more information.
3. Return the products in their original packaging along with its free gifts (if any) within 10 days, for either an exchange or full refund with terms & conditions apply.
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